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The How-To's of Deliberate Culture Creation
Last week I wrote about culture, specifically discussing if it is created or does it just happen by chance. Most responses I received via comments and twitter stated that culture is created.
So my question to you last week was:
What is the formula for creating a culture that is a competitive advantage for your company?
I wanted to share with you the responses I received and then add my two cents:
1) The values of an organization must be articulated to employees (how business owners want to conduct business)
2) Those values must be cascaded into everyday processes, policies, procedures, relationships, etc.
3) Human performance has to be aligned with the values as a way of doing business.
(thanks to Debbie King of Evolution Management for 1-3)
4) Hire people that are aligned with the organizational values
5) Review values regularly with all employees by CEO (even review at the beginning of team meetings)
6) Employees should be empowered in the decision making process to determine how decisions align with organizational values.
7) Communication and leadership are key in the process. Leadership must demonstrate behaviors that are expected in the organization.
(Thanks to Melany Gallant with Halogen Software for 4-7)
8) Values that truly connect with people's higher aspirations (to improve, to serve, to create a better tomorrow) are easier to build culture on as employees can get behind these. Companies that have a more profit mind set might find it more difficult to build culture around.
(Matt contributed #8, no last name or company)
Ok.. here is my two-cents:
I agree with everything mentioned above. Culture must be grounded in values that drive behaviors. Employees need to understand those values and behaviors and the consequences of not behaving according to values. Managers have to make decisions based on those values and hold others accountable for the same.
Culture is a very delicate thing. It takes constant reinforcement and deliberate "care." But, the rewards are many. Just look at those who get it and do it right....the return is huge.
Who wouldn't want to work for Zappo's? The Ritz-Carlton?
Why do customers love the Zappo's and the Ritz experience? You can buy shoes and get a room anywhere...it's the employees delivering a world-class customer experience grounded in a culture that values the same.
The role of information technology systems in a business environment can be classified into four broad categories. These categories include function performance, communication through networking, management and enterprise roles.
Information technology provides commercial and industrial systems for businesses. These systems enable businesses to function effectively and efficiently.
Function IT Systems
Function IT systems are applications that allow individuals to function effectively in the workplace. Examples of common IT systems that enhance workplace functions are word processor applications, spreadsheet applications, statistical analysis software and computer aided design (CAD) programs. Employees can work and perform their task individually or collectively using these specialized software technologies.
Network IT Systems
Network IT systems allow effective communication within and outside an organisation. Examples range from simple e-mail (electronic mail) to blogs, wiki sites, IM (i…
At the root of many successful businesses is an effective cash flow structure that is able to manage accounts receivable and lending against receivables. Cash flow management is vital to the profitability of a business, because commercial enterprises must also pay bills, just like everybody else.
A factoring service is designed to simplify accounts receivable management, by making it possible for the business to get a loan against receivables, based on the credit rating of the person who owes the money to the business. This type of service is an option for any business that has been having trouble collecting on unpaid invoices. Factoring companies are used in many industries and for businesses of all sizes, because they can assist in creating an efficient financial processing framework.
Factoring companies are responsible for helping a business convert accounts receivable into cash. A factoring company, sometimes referred to as accounts receivable financing, will help any business ma…
Repost.Us launched today in beta with a new, one-button platform that instantly monetizes digital content and automates online syndication. The feature extends the reach of original content, keeping an eye on the integrity and proper attribution of online assets.As such, the startup removes the need to call for permission every time you want to republish an article. When the Repost.Us button is clicked, it generates an embed code for the article that can be used on all common web publishing platforms. When a reader loads an embedded article, their browser requests the content from Repost.Us, and the site delivers a current copy of the article reformatted transparently to fit the republisher’s site. By loading the article via an embed code, instead of copying and pasting, Repost.Us guarantees the content integrity, automatically generates updates and corrections, and ensures that search engines continue to see the original publisher’s site as the primary content source. In doing so, it als…